What are the types of materials used?
We use premium quality highly polished surgical stainless steel with 18k gold plating (for gold variant).
Are your emblems hypoallergenic?
All our products are hypoallergenic as per our supplier. However, if you have prior experience having skin allergies on stainless jewelry, it is highly likely that you are hypersensitive to nickel. Nickel, which is a minor component of all stainless steel jewelries, makes the jewelry more durable. In your case, we recommend that you consult a Dermatologist for an allergen patch test. However, if you still prefer to have your emblem to carry your precious memories with you, you may try to wear your emblem with the chain for a short period of time to see if there will be any skin reaction. If there is, replace the necklace chain with a solid gold or sterling silver, or you may convert it into a keychain.
Will I see the layout before engraving?
In order to ensure that we provide the best experience for you, we send layouts for your approval.
Make sure to review your layout/s and raise revisions during this step since we only allow one-time free revision.
Once approved, your layout is considered final and is sent to the engraving process for production. Beyond this point, no revisions will be allowed.
Do you accept rush orders?
Yes, just choose rush processing upon checkout. Orders placed and paid before 12nn can be shipped within the same day.
For orders within NCR, we ship via Lalamove as soon as your emblem is done; while for areas outside NCR, we ship via J&T Express.
An additional rush fee of P750 will be charged on top of the order total. Payment first.
What is your production lead time?
Photo-Engraved Emblems: 2 days
Stoune Projection: 2 weeks
Memories per Second: 2 weeks pre-order
Will I see the final product before shipping?
Yes. Please mention it in the Special Request or Note Section so we can send the photo to you.
When will I know if my order has been shipped?
We’ll send reminders 3 days and a day before the scheduled ship out. This includes tracking information but we’ll also monitor the status of your parcels. Please make sure to keep your lines open to ensure successful delivery of your order.
How long is the shipping?
For areas in Luzon, it takes 1-7 days to deliver your parcel.
For areas in Visayas, 3-7 calendar days.
For Mindanao, it usually takes around 5-12 calendar days.
How can I track my order?
You may visit J&T website (www.jtexpress.ph/index/query/gzquery.html) to track your order using your assigned tracking number. If shipped via lalamove, we will send the tracking link upon booking.
Will it fade?
Our gold plated emblems may last for years with good and proper care. All are non-tarnish and hypoallergenic*, but not scratch-proof.